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FAQ
How can we help?
Ordering
How can I change or cancel my order?
We completely get it, we change our minds too! If you wish to cancel your order, please contact our Customer Service as quickly as possible at 514-345-0135 #0272
If the order status is still in process, we will be able to cancel it. If you need to contact us outside of our business hours, please send an email to ecommerce@prob-workwear.com and write in the subject of the email « CANCELLATION OF ORDER #0012345 ».
Please note that if the order has been processed, we unfortunately cannot change or cancel it.
How can I track my order?
Once your item(s) have shipped, you will receive an email confirmation with the tracking number and courier. You will also receive an email confirmation once your order has been delivered.
What shipping courier do you use?
UPS, Purolator, Canada Post, FedEx and USPS are partner couriers. The shipping couriers vary by region and are subject to change from time to time.
I received the wrong items, what should I do?
If you received the wrong item, color or size, please contact our customer service as soon as possible with your order number and pictures of the wrong item(s). We will do our best to rectify the issue and send you the correct item(s) as quickly as possible.
What forms of payment do you accept?
Payments can be made by Visa, Mastercard, Discovery, Diner’s Club & Apple pay
How can I use my promo code?
Note : Discounts cannot be combined. To apply a promotional code, discount code, or Gift Card to your order:
1. Confirm the correct item(s) are in your cart and click the "checkout" button
2. Once you have started the checkout, a discount code box will appear. Enter your code into the "Discount code" box and click "Apply" to add the code to your order.
Shipping, Returns & Exchanges
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
What are your delivery times and cost?
Our office hours are 8:00AM-4:30PM EST Monday-Friday.
Orders are processed for shipping within 72 business hours of order entry. We try our best to be faster, but during peak times this is our goal.
Note : Please ensure delivery is to a secure location, ProJob is not responsible for packages that have been lost or stolen once the delivery has been confirmed.
USA
Flat-rate ground shipping of $14.99 per order. Shipping is between 4-8 business days depending on final destination.
Orders over $100.00, before taxes, receive free ground shipping.
CANADA
Flat-rate ground shipping of $14.99 per order. Shipping is between 4-8 business days depending on final destination.
Orders over $100.00, before taxes, receive free ground shipping.
How can I exchange an item?
We do not accept exchanges. If you need a different size, color, or style, please return your original order as described above and place a new order for the correct item.
Please note: The item/s must be returned within 30 days of receiving the package.
*ProJob is not responsible for shipping costs of returns.
Where do you ship?
At this moment, we deliver to addresses within Canada and USA only.
How long does it take for me to get a refund?
Refunds can take approximately 5–10 business days to complete. Once the return has been received at our distribution center, please allow time for the return to be reviewed and processed. Processing time can vary. If you have any concerns regarding your refund, you can always reach out to ecommerce@projob-workwear.com
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